@kernowlass thanks for your reply.
I found that's the only solution myself. I guess I'll have to wait for another 2 weeks now.
And it's more than a month since I raised the ticket against a website with only negative reviews (mostly for scamming on TrustPilot).
It's sad that such cases are not taken into account at PP and it results in a very unpleasant customer experience.
Anyway, thanks again for posting a solution.
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