Hi,
I have an issue with a closed claim:
1. I opened a dispute for a refund on a purchase I made, as the seller wouldn't reply to my email informing my decision that I want to cancel the order.
All in compliance with EU regulations.
2. The seller never responded to me, but eventually sent PayPal a tracking number.
3. I updated the dispute with information stating that I want to cancel the order and that I don't want any items from that scammer. Yes, TrustPilot reviews are all about scams from this website.
4. I received a package from another sender and inside there was an item similar to the one I ordered, but not at all what I ordered.
5. My claim was resolved today in favor to the seller.
6. I then checked that package and noticed that there was another shipping label underneath. I peeled of the top one and underneath was the tracking label for the tracking ID the seller provided to PayPal.
7. On the very same label it is clearly and beyond any doubt stated that the package contains an item different from what I paid for.
8. I wanted to appeal the decision, but there is no Action Section with an Appeal button
Please help me find a way to appeal this ridiculous decision and also file a claim for malpractice against the paypal support who ruled in favor of the seller totally ignoring points 1., 2. and 3.
Thanks in advance!
Best
Y.N.
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