@kernowlass Nobody asks PayPal to check all new accounts to make sure they are legit, that is impossible. However, when I or someone else provides PayPal proof of a scam, they need and should be help accountable to review and block that account. It is that simple. PayPal never seems the items been sent or received, and there is potential for fraud from both seller and buyer, that is correct. And yes, the buyer needs to return the item they are not satisfied to get their refund back, but why should the buyer has to pay for return when the seller clearly scammed them. You mention before if the item was defective, the seller should pay for return of the item, how is that any different when the seller sends a different product to the buyer? And again in my case, the seller did not send me a similar product or something of same value, he sent me a $10 product instead of the $155 that I paid him. Your suggestion what buyer can check before placing any order, is valuable information, but in the current world of internet online shopping, there is no way to validate a company that easy. I can create the most amazing website store, with all the right bells and whistles to entice buyers to purchase from me, and still scam them. You are trying your best to provide an honest and realistic view of how PayPal can't protect everyone, even if they tried their best. I accept that and support you in how you are trying to provide this real opinion to frustrated customers like myself, but you also need to know that I am not one of millions getting scammed, there are thousands and PayPal needs to step up somehow to address as many of these escalated issues. Simply ignoring the issue as "too difficult to police" or "too many escalated issues to address properly" is not the answer. I would have expected "Esteemed Advisors" like yourself you have been helping the community a lot longer than many of us, to first respond with the obvious response "I understand your frustration, and you are right to be frustrated that PayPal was not able to provide you the support you need, but you need to be aware that PayPal is not able to resolve all escalated cases the way people want". Be a little empathetic to calm people down, understanding their frustration and why they are complaining, and then start providing the standard "canned response" of how policies and PayPal works, which will not always be solved the legal and right way. I do appreciate your input, and I do understand where you are coming from, I know I might not get what I want in the end and have to be more careful next time I purchase anything. However, I do expect at the very least for PayPal to not just ignore my frustration and responses, by simple automating closing down my case because I did not provide a Tracking ID, and they should at the very least offer some type of feedback mechanism, so they know where they missed the ball and review their processes for the future.
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