Thanks for the reply. I wasn't clear; I didn't want to change the address through a Paypal account. I wanted to change the shipping address in my store records (Volusion is the platform) and I have easily done so in the past. This time the Volusion platform would not let me make that change. When I called them, the excuse I got from Tech Support was "Paypal doesn't allow this." I smell a rat here--I think it was simply a way to shove off their error to someone else, and I just hate it when people make up excuses to blame others. The whole situation didn't have anything to do with the payment part of the transaction... and I cannot imagine that Paypal would require that the customer cancel and rewrite the order from step 1 because she made a typo in the address??? Tell me it isn't true.
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