Hello @raymondg1,
Thanks for joining the Community!
I'm sorry to hear your transaction didn't turn out as expected. It sounds like your dispute needs to be updated from Item Not Received to Significantly Not As Described. For assistance, you can reach Customer Support by clicking 'Contact' at the bottom of any PayPal website. Support is also available through Facebook Private Message or Twitter Direct Message.
I hope this helps!
- Meghan
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