@Gerriseis Because seller provided tracking number showing delivered status. ”If the seller presents evidence that they delivered the goods to your address, PayPal may find in favour of the seller for an Item Not Received claim even if you claim you did not receive the goods.” If you have the tracking number, have the carrier to investigate if the shipping record of the tracking number is delivered to your address and if your address is even on the package. PayPal’s link to the supported shipping carrier may not have the capability to verify street address information due to privacy concerns. Just delivery status and city, state/province, country. You’ll have to get a human to review the case providing compelling evidence to reverse the decision. If PayPal refuses and you paid by credit card, contact your card issuer to reverse charges and provide your evidence to them.
... View more