I have the correct name listed in the Business Information settings, but that name only appears occasionally on customers' credit card statements. The rest of the time my official corporate name appears (and it is not related to the d/b/a brand that is in the settings). This will create customer service issues. Any suggestions? PayPal customer service on-line and over the phone did not help whatsoever.
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we are building a magento-2 project with "Payflow Pro" payment method. We created live paypal manager account (https://imgur.com/5o04Wn3), also completed the setup (https://imgur.com/82gEfMs) in the account. Once the account details are configured in the magento admin, we started testing live payment through the credit-card option available in our magento checkout page. It throws below error in our payment log: 'PayPal PayflowPro response:' => array ( 'SECURETOKEN' => 'LwbanIMBIx02U3L3SGfEr7AuK', 'STATE' => 'PA', 'CITYTOSHIP' => 'Oakland', 'COUNTRYTOSHIP' => 'US', 'AVSDATA' => 'XXN', 'AMT' => '0.00', 'BILLTOCITY' => 'Oakland', 'ACCT' => '****', 'BILLTOSTREET' => '3805 Forbes Ave', 'SHIPTOCITY' => 'Oakland', 'FIRSTNAME' => 'Mohan', 'NAMETOSHIP' => 'Mohan Nagarajan', 'RESULT' => '12', 'ZIP' => '15213', 'BILLTOSTATE' => 'PA', 'BILLTOLASTNAME' => 'Nagarajan', 'BILLTOCOUNTRY' => 'US', 'EXPDATE' => '****', 'BILLTOFIRSTNAME' => 'Mohan', 'RESPMSG' => 'Declined: 10626-Transaction refused due to risk model', 'CARDTYPE' => '0', 'STATETOSHIP' => 'PA', 'SHIPTOZIP' => '15213', 'NAME' => 'Mohan Nagarajan', 'BILLTOZIP' => '15213', 'COUNTRY' => 'US', 'ADDRESS' => '3805 Forbes Ave', 'BILLTONAME' => 'Mohan Nagarajan', 'PNREF' => 'BA0P4EC30018', 'ZIPTOSHIP' => '15213', 'ADDRESSTOSHIP' => '3805 Forbes Ave', 'SECURETOKENID' => 'XU1SfILFsUHEQhK1GMzCAKPodPdZ5ANu', 'SHIPTOCOUNTRY' => 'US', 'SHIPTOSTREET' => '3805 Forbes Ave', 'CITY' => 'Oakland', 'SHIPTOSTATE' => 'PA', 'TRANSTIME' => '2021-07-01 00:49:22', 'HOSTCODE' => '10626', 'LASTNAME' => 'Nagarajan', ), ) we are waiting to make our production site 'live', the above issue only causing the delay. Please review the shared account screenshots (https://imgur.com/5o04Wn3, https://imgur.com/82gEfMs) and live payment error, also help us to resolve this issue. we also have doubt whether the "paypal express checkout" is linked to the account! 🙂
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