PayPal Community

Right, fair enough. So they won't let me change my name, and my documents obviously won't go through since Melon isn't my legal name. I have no problems with closing my account, but what happens to my account balance? Is the money just lost forever? ... View more

Hello @themelonninja,  Thank you for the post!  I'm sorry to hear that your account may have been limited. Before you do anything else, I recommend logging into your PayPal account by going to PayPal.com and changing your password and security questions. If there aren't any notifications within your account, then you may have received a phishing email. To determine if you have a limitation, you'll want to check the Resolution Center and Customer Identification Portal. If you don't have alerts in either location, your account is most likely in good standing. I hope this helps!  - Meghan  ... View more