Hi I’ve recently won a PayPal resolution case against a seller who sold me a damaged item. I subsequently left negative feedback. The item was returned back in exactly the condition it was received in, but the seller is now claiming I’ve damaged the item & the goods were not received in their original condition & has appealed the decision. The seller is being dishonest & it’s clearly a retaliatory action. I’m concerned that PayPal might reverse the decision/refund. If so, out of a position of dishonesty the seller may get to keep/re-sell the goods & keep the money ( which will presumably be charged back from my bank account via a PayPal direct debit). Can the seller get away with this? I’m comfortable with the amount of supporting evidence (screenshots, photos, etc) that I have but I’m concerned that PayPal may reverse the decision which was awarded in my favour. Any guidance would be much appreciated. Thank you
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