I sold a Ps5 to someone through the fb market. They insisted on paying through paypal and sent me the money first. I didn't think anything of it (stupid, in hindsight) and then we met up to make the transaction and the customer got his ps5. About a week later, he puts in a dispute saying that the transaction was unauthorized. I was asked to give in the proof that he paid for a ps5 that I DID give to him and I gave that proof (FB messages showing that we met up & he received it because I did not ship, so no tracking). The claim was decided against me and ended up being that I owe paypal money now which is **bleep**ed up because I wont even get my ps5 back. On top of that, during the case, I called paypal multiple times and they reassured me each time that the debt will be cleared and i dont have to worry. This was a lie because Now, few months later, paypal has put my account with debt collectors and I cant even talk to a person at paypal anymore. I have emailed and called numerous times to make sure this wouldnt happen and because of how irresponsive paypal is, now i have these debt collectors on my **bleep** for an amount i should not be paying at all. Paypal, you are doing nothing to protect me or help me resolve the issue and that's ridiculous. You are protecting a scammer and not even listening to me. Does anyone know what i can do to resolve this?
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