Hi @AndrewM7,
Welcome to the PayPal Community Forums. When prompted to provide any documentation, typically, it will be uploaded in the PayPal Resolution Center. I suggest checking your Resolution Center and/or Message Center for any detailed instructions. Here are some great Help Center articles on what the Resolution Center and Message Center are, and how to access them: What is the Message Center? What is the Resolution Center?
I hope that this information helps to answer your question.
... View more