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since ‎May-17-2021
PayPal_Jacob
Moderator PayPal_Jacob
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Re: Why debit card is not showing up as a payment ...

by Moderator PayPal_Jacob in Payments Archives
‎Sep-15-2021 05:20 PM
‎Sep-15-2021 05:20 PM
Hello @Jrotolo.  Welcome to the PayPal Community! We're glad to have you here. This is frustrating to see happening with your purchases. Not all linked banks and cards on your account may be available for use during certain checkouts. In these events you will need to use a different payment method to proceed with the purchase. You can learn more here. I hope this helps you out!   ... View more

Re: 2 step verification

by Moderator PayPal_Jacob in Managing Account Archives
‎Sep-15-2021 02:49 PM
‎Sep-15-2021 02:49 PM
Hello @johnmackin,   Welcome to the PayPal Community! We're glad to have you here. This is very frustrating to hear and I'm sorry you're having difficulty accessing your account. You'll need to get in contact with us directly to have the phone number on the account updated. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. We Look forward to assisting you!   ... View more

Re: log in

by Moderator PayPal_Jacob in My Account Archives
‎Sep-13-2021 12:50 PM
‎Sep-13-2021 12:50 PM
Hello @Hereford1948,   Welcome to the PayPal Community! We're glad to have you here. This is very frustrating to hear has been happening with your login experience. For assistance with this concern we would need you to contact us directly for help. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. We Look forward to assisting you!   ... View more

Re: Blank screen when sending payment

by Moderator PayPal_Jacob in Payments Archives
‎Sep-13-2021 11:20 AM
‎Sep-13-2021 11:20 AM
Hello @Scarla_x, Welcome to the PayPal Community! We're glad to have you here. This sounds like it may be more of an issue occurring on the buyer's end of the transaction. It may be best to have your buyer's who do experience this issue to contact us directly so we can diagnose the concern from their end of the situation. I hope we can help to resolve this situation! ... View more

Re: I can't login to my prepaid account to link my...

by Moderator PayPal_Jacob in My Account Archives
‎Sep-13-2021 10:18 AM
‎Sep-13-2021 10:18 AM
Hello @Dang6,   Welcome to the PayPal Community! We're glad to have you here. This is truly frustrating to hear is happening with your login. If you need assistance logging into your PayPal PrePaid account, you'll want to contact the number on the back of your PayPal PrePaid card. Otherwise, to get in contact with PayPal, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. We Look forward to assisting you!   ... View more

Re: SBA Deposit

by Moderator PayPal_Jacob in My Money Archives
‎Sep-13-2021 09:43 AM
‎Sep-13-2021 09:43 AM
Hello @Courtneyhulett, Welcome to the PayPal Community! We're glad to have you here. This is an excellent question! PayPal does offer the ability to direct deposit into your PayPal account as long as you meet the requirements to be eligible for this feature. You can learn more about Direct Deposit on your account here. I hope this helps you out!   ... View more

Re: IRS Code 6050W

by Moderator PayPal_Jacob in Reporting Archives
‎Sep-13-2021 09:36 AM
‎Sep-13-2021 09:36 AM
Hello @RedOne-72, Welcome to the PayPal Community! We're glad to have you here. PayPal will seek to verify US Tax payer information generally after receiving your first Goods/Services payment. While most users will transact as Friends/Family, there are times where the sender may provide the payment to you as Goods/Services by mistake. Certain states have lower reporting requirements also and so this can also prompt our system to request additional information from you to be ready in issuing a 1099-K form should you meet the required reporting thresholds. You can learn more about how we report to the IRS here. I hope this helps you out!    ... View more

Re: PayPal Virtual Key charges source account, imm...

by Moderator PayPal_Jacob in Payments Archives
‎Sep-13-2021 09:24 AM
‎Sep-13-2021 09:24 AM
Hello @Cyberposh, Welcome to the PayPal Community! We're glad to have you here. This is frustrating to see and I too would be a bit annoyed in this situation. From what you have shown and described, it appears the merchant is failing to accept the payment potentially. It may be best if you see whether this item or order can be placed with another merchant. Another option would be to get in contact with us directly to see if an agent can help to identify if there is any issue within our ability to assist with from PayPal's side. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. We Look forward to assisting you!   ... View more

Re: Unable to cancel a pending payment can anyone ...

by Moderator PayPal_Jacob in Products and Services Archives
‎Sep-08-2021 06:18 PM
‎Sep-08-2021 06:18 PM
Hello @ian164, Welcome to the PayPal Community! We're glad to have you here. If the order status is "Pending," your order has been received by the seller, but your payment has not yet been processed. For most purchases, the seller will complete the payment within a few days of receiving the order. For purchases of goods, many sellers will complete the payment when they are ready to ship your purchase. For some purchases, such as services, rentals, or hotel stays, the seller will complete the payment after your purchase is fully delivered. The status of an order will continue to display as pending until it expires, is completed, or has been voided, which can take up to 30 days. You'll want to contact the merchant to have the pending charges cancelled sooner. I hope this helps you out!   ... View more

Re: Payment stuck pending, can't open a case to re...

by Moderator PayPal_Jacob in Disputes and Limitations Archives
‎Sep-08-2021 06:15 PM
‎Sep-08-2021 06:15 PM
Hello @ctahmid,    Welcome to the PayPal Community! We're glad to have you here. If the order status is "Pending," your order has been received by the seller, but your payment has not yet been processed. For most purchases, the seller will complete the payment within a few days of receiving the order. For purchases of goods, many sellers will complete the payment when they are ready to ship your purchase. For some purchases, such as services, rentals, or hotel stays, the seller will complete the payment after your purchase is fully delivered. The status of an order will continue to display as pending until it expires, is completed, or has been voided, which can take up to 30 days. I hope this helps you out!   ... View more
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