Hi Danit,
Thank you for contacting us via the PayPal Community Forum, and welcome as a new member!
Please review this link for more information on how to open a dispute, and what items/services are covered under the Buyer Protection Policy - https://www.paypal.com/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-faq1344
- Siobhan
... View more