Hello, I sold something on Facebook Marketplace and gave the buyer the option to have 2nd class post included or to pay extra for recorded. she chose 2nd class so I obliged. I posted it, along with several other items all of which reached their destination but this buyer sent me an angry message to say it hasn't arrived and she will be demanding a refund. Where do I stand as I did give her the options and I know I sent it. I'm concerned as I've had it happen before where people do receive items but claim they didn't to get the money back. Can paypal refund her without my say-so?
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