Hello @Shantel99,
Thank you for your post and welcome to our Community Help Forum!
I am sorry to know that your account is limited. Limitations are in place to help protect all our customers, and in some cases to meet our regulatory obligations. Protecting your account and money is important to us. The best way to get more clarification and resolve this issue is by contacting our customer service so that one of our advisors can check your account and assist you further. Please contact customer service by clicking Contact us at the bottom of the PayPal website to see the contact options.
I hope this helps.
Ayesha
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