Hello @Clearalist,
Welcome to the PayPal Community! I'm sorry to hear your buyer has claimed an unauthorized transaction dispute. When PayPal investigates a claim on behalf of the seller, we look to see if the transaction is covered under our Seller Protection Program. You can read here what may and may not be covered: What is the PayPal Seller Protection Policy and what items aren’t covered?
I hope that clears up some confusion,
- Jon K
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