Hello @Shereanabuchans,
Welcome to the PayPal Community! I'm sorry to hear you're running into some issues receiving funds through your account. There may be a few reasons a transaction may be pending, ranging from what funding source was used to fund the transaction to some kind of hold on the receiving end. Because you're not able to refund the transaction, it sounds like this may have been funded with an eCheck. You can read more about that funding source here: I received an eCheck, but the payment is pending. Why?
I hope that helps!
- Jon K
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