PayPal Community

As a company we've been confused on why PayPal has completely taken away our ability to operate on the platform. They have cited that we have "Violated the User Agreement", but haven't told us how that's possible, even after we spent hours reading the User Agreement to see what we violated. We've submitted our Licenses, Government Forms, Certifications, Contracts, and every possible proof of our business being established with a long history of services for clients around the world, yet we're still unable to change our Limitation status. Keep in mind that we've even worked as a Developer on your platform for PayPal itself as a contributor, yet we no longer are allowed to use PayPal. Why have you done this to us, even if we've been established partners with PayPal for years now? Why has your customer service told us that they don't know why we've been kicked off of using PayPal services entirely? We've been told that they'll call us back with answers, yet nobody has for months now. The way that your company has treated us after such a long time of being in business together has been a nightmare. We deserve answers and an apology, because what you've done has destroyed any idea of us promoting and using PayPal for the foreseeable future. ... View more

When we created our account, we submitted documents proving that we're a business. Months later during a major transaction, our account became Limited for no apparent reason, and yet again our account now has Limitations. What we don't understand is how its even possible to get Limitations on our account WHEN WE LITERALLY HAVE A CONTRACT WITH PAYPAL and are a LISTED PAYPAL DEVELOPER. You'd think that would be enough for PayPal to trust us, but no. The system is now saying that we applied for a PayPal Product but nobody has done that on our account and there's no way around it but to submit documents and wait days which means our business loses money in the meantime. We're tired of this nightmare that PayPal has created for our business. We need our account limitations to go away so that we are able to feed our families. Do you not understand that? Especially as a company that works with our company on a daily basis? To make matters worse, your Customer Service Representatives have hung up on us twice already!!! We're this close to not renewing our contract and letting our Network of 1000's of other businesses know, so that they can do the same. ... View more