@JennyMGarcia With payments received for tangible goods PayPal would request valid tracking information confirming the item has been delivered to the buyer. They can validate the tracking information online, so once it is delivered they can release the funds. If you have received the funds for a service/virtual or digital sale or no tracking number is applicable PayPal would be unable to release the funds any sooner than 21 days. If you refund the payment and send an invoice to buyer, funds will be received under Goods and Services as payment type so funds will get placed under hold. ~VM771
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