Having this issue now! All my customers have complained that their payments get declined to an error "We're sorry, Things don't appear to be working right now." I then try process the card on virtual terminal and it gets rejected due to risk model error! I only have paypal to get paid for my services, which it can't do, so what even is the point?
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We keep getting Transaction refused due to risk model error for the past week for all authorizations. No code was changed on our system. Merchant Technical Support just ignore and closed our case, and said to call customer service and customer service doesn't know what happened. First time it happened, customer service said it's unique to the individual card. But now a week later, all cards or any card is having the same issue.
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