So I ordered something online and it took my PayPal balance plus few pounds from my debit account on the statement. The few pounds didn’t go out my debit account but my PayPal balance went to £0... However item was not in stock and was told I would be refunded! The money in question says pending I can’t cancel it and company in question say... Thank you for your message. When you placed your order we only held the payment with your bank. Only once an order is dispatched do we take the payment. As your order was cancelled before dispatch you funds won't appear as a refund. Instead the funds will be released from holding However my PayPal money is still pending and the company are not being helpful!! I need advise please
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