PayPal Community

@Yvonnick1    Refunds are normally sourced from either a paypal balance OR bank account (some countries differ). However you need to have the full amount of the refund in your balance for that option to be used. As paypal no longer return the fee you were charged when your buyer paid then you may not have the full amount and so your bank account will be used instead. ... View more

How do I talk to someone on PAYPAl? ... View more

@Yvonnick1    Try another browser or device as that sometimes bypasses error messages.   If not then..... Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages... 1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in). 2. Live chat is also randomly available. 3. You can send them a message, during business hours you may also be able to message whilst logged out. Or 4. Have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their Facebook or Twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ... View more