I just opened a case for the exact same reason! EVERYONE BE WARNED! I ordered their laser engraver, received a cheap ring. (item I ordered https://www.vecnice.com/products/laser-engraving-machine) I had no idea why I was sent a ring, and am so glad my gut told me not to throw it out, initially thought it was something to do with those un-solicitied mailings everyone seems to be getting lately - I only realized this was from vecnice after they sent my tracking information which matched the ring's packaging! So so glad I kept it so I could photograph the package with their tracking number and it clearly being labeled as a ring in the customs declaration. If I would have thrown it away I wouldn't be able to prove anything. If they had marked it engraver I'd of realized right away it was wrong item sent and contacted them immediately. Now after reading they are doing this to others maybe they mark it this way so you forget about the engraver and/or don't associate this parcel with that order so they have proof via tracking they sent something and it's on you to show otherwise. They tried to get me to keep it for a 40% refund - NOPE that ring isn't worth a quarter in a kids toy vending machine! They want shipping with tracking to send it back but it's more than the original order is worth so I said no problem but send a prepaid label and never heard back. Hopefully PayPal can and will help with this - waiting on a resolution which is marked estimated Feb 8, fingers crossed.
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