I have a similar problem, I called customer service twice. 1st time they wouldn't give me a straight answer. 2nd time the representative actually tried pretty hard to find out what was going on and in the end he believes it to be a glitch. Hopefully this bug will be worked out in the future. My situation: if I try to purchase, say $500 ethereum, none of my linked bank accts show up as payment options, even though they have sufficient funds and are confirmed. I may purchase the $500 eth if I use my paypal balance. I actually found the exact number I can purchase with my linked accts - $272. Strange number, but if I want to purchase $272 or lower btc, bch, eth, ltc, both my linked bank accts show up! The crazy thing is that on Jan 19, 2021 when it stopped working, I was actually able to purchase $500 ltc, and then 5 minutes later I tried to purchase $500 eth and the problem arose. One week prior, I was able to make $3000 in crypto purchases just fine with NO problems (besides the stupid transaction fee of course), so I was shocked when I was not allowed to make the second purchase last night Jan 19 even though the first one went through.
... View more
