So the only option I was given by PayPal was to return the items to Hong Kong by a certain date or close the dispute. There was no option to counter. I called PayPal to try to open another dispute for the item that never arrived and they said that I couldn’t open another dispute once one was closed. They gave me a $20 gift certificate to cover the cost of the item I didn’t get.
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I would have no issue returning items to California, where the package originated, or to Texas, the company address listed on the website. Also would love to call their support line but it’s a nonworking number. While we probably all know that these items are made in China, all the contact info on the buyers site was for the United States.
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I finally got my products a few days ago. They were terrible quality and damaged. Also one item was missing. I tried to dispute through PayPal but the only way they would issue a refund was for me to ship the items to HONG KONG. Not worth the money. Now I'm just trying to get a refund for the item I did not receive. Probably won't happen. PayPal needs to drop this vendor.
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