@jonywroten67 Dispute the charge with your card issuer instead. PayPal always asks buyers to return item if an item is not as described, for a refund if you escalate a dispute and they rule in your favor. PayPal does have a return shipping refund program but it covers up to $30. Do research on a site/merchant before buying for reviews or stick with tried and true reputable merchants. A lot of these random sites do drop shipping and the sellers don't know the quality of the item and is shipped from a location different from their base of operation.
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