@cristalmundo It is really frustrating isn't it! Alarming too coming out of the blue like that. Well at least you managed to chat to someone in the end. There was only 1p in my husband's account but after 15 years not only could he not remember his password (which would have allowed him to log in, thus making his account not inactive any more and also change his e-mail address) but he didn't know if there was anything in it to worry about, which there wasn't. Take care
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