Hi, i sent the wrong item out too a buyer (a handmade item via Intagram but she paid me through PayPal), she messaged to say she received the wrong item, so I sent out her original one. I paid for the postage for it, and I also sent her £4.70 return postage, too return the one I mistakenly sent her to begin with. It's now been 2 months and I still haven't received it. She keeps saying she will send it soon but still hasn't. She is now saying she doesn't get paid till next week so she can't afford too send it back to me. I have told her several times I need it back by Christmas, as it was someone else's order, who needs it by Christmas. I have already sent her the money in October for return postage, but she has obviously spent it. I have tried all morning to contact paypal or hermes too see where I stand and what I can do, but no luck at all.
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