I keep getting notification that I need to provide documents to confirm my identity but when I click on provide docs, I get a message that says cannot verify ID, go to Account overview, but nothing there. I have tried Resolution Center, but I cannot do anything there. No Way to report this problem, no steps to resolve, etc. I have given up sending a message via Contact us because it is forced choices and none that relate to mine. When I finally got thru ( 50 minutes on hold) to a live person on the phone, she told me my account had been deactivated because I didn’t provide documents months ago. And that there was no way to reactivate an account. My account does not say it is deactivated , just that I need to provide docs that there is no way to upload. And, my passport is on the account so this is pure madness. What can I do to get this fixed?
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