So, I ordered 2 lamps from a website looking like a US company. Paid $133. Lamps come 2 months later, and in that time, I determine it is some China-related company. Opened box, and lamps that were supposed to have a 13 foot cord and plugs, had a 2 foot cord and just cut off (no plugs). Besides that, the finish on the lamps looked 100% different than picture, and looked like a child created the finish (not that there is anything wrong with children and crafts!). Customer service of the company (Litfad) was useless, and spoke in circles (perhaps the same child that painted the lamps). Put in claim to Paypal, supplied info, and they determined the path to resolution was for me to send product (non-functional) back to China for $400. Litfad only agreed to refund me if they received the product back. I insisted the product was useless, and NOT what I ordered, and that any return shipping should be paid by the company that scammed me. (This company takes pictures of products from WWWeb, and takes orders on them. When they receive order - they attempt to manufacture to the photo/description). PayPal insisted that is policy, and closed out all communication channels. I created a message to paypal and insist some supervisor contact me, and it is not happening. If I made same claim to my credit card company, I am convinced they would step up. I do a lot of business with PayPal, and to be dismissed like this is sooo frustrating. Instead of punishing the scam company. their loyal customer is punished. Any advice on recourse (besides using PayPal less often)? Thanks in advance ....Kurt
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