As the company concerned set up the payment and made it recurring annually, NOT ME, I have no confidence that they will not do it again. They have also refused to close the account, even though I have asked and said it will run until next year, when it should expire! I was not given any invoice or charges to agree to for this subscription. Also Paypal did not ask my agreement to pay, on setup of this subscription.
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Paypal paid a company without asking me if I wanted to agree to the transaction. As Paypal refused to refund the money as "Your claim was refused because you didn't cancel the billing agreement before the transaction took place." As the company refuses to cancel the account I created, what is to stop them reapplying again for another transaction to be paid via paypal ? And Paypal again will pay it, again without checking with me?
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I raised a case (dispute) with a supplier who clearly committed fraud, but all communication was addressed to the supplier. Then I was stuck in a loop of having to provide a shipping number, without being able to explain why I would not do so (twice the cost of the original item). Paypal has failed to provide the necessary communication channel to them to raise or escalate illegal behaviour or dispute the actions of a supplier.
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