At the bottom of any page while you are logged into your Paypal account, there is "Contact us" link. Click on it. At the bottom of the following page, I see 2 "Message us" links. Clicking one will open a chat session. I cant remember the details, I remember having to play with the Help Bot until I figured out the correct responses to be put in a queue to chat to Support. At the time I was stuck in the queue for days without a response and gave up. I expect that it would be better now. I got a quick response via Twitter. Login to Twitter. Click on "Messaging", then search for "Paypal Support"
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