Hi doriennejc, I should have said that I contacted paypal CS via Twitter Direct Message, the "Message" link. When I typed "Paypal" into the search box, "Paypal Support" was found. I received a reply minutes after sending a message briefly explaining what happened. Twitter limits message length anyway. I wasn't asked for anything other than my email address. A few hours later I received a message saying that my case had been reviewed again, resulting a resolution in my favour. Now I'd prefer to speculate that it was not a human decision to deny my claim, rather that they tried to add automation to the process to reduce their workload. but it went horribly wrong, indiscriminately denying and closing such cases.
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