Here are the steps I went through. I raised a dispute claiming item received was different from my order, do not claim item not received as the shystem will show item was received. Keep hounding PP every other day to resolve this. Make their life hell. Take screenshot of the item you ordered and photos of what you received. For me I ordered something fairly big and when I got a small package I knew something was amiss. I took a video and photos of the unwrapping to prove my case. PP will ask you to resolve with the seller, take screenshots of the communication and the absurd counteroffers that you rejected. Keep to the datelines PP set for rebuttal, claims and escalation. After exhausting my discussion with the seller, I escalated to PP. Keep hounding PP for an answer, flood them with your proofs. PP will ask you to return the item by mail. If you click the seller profile, they will have a return address. Take a screenshot in case the seller close their account. Use that address to send back but don't forget to claim from PP the return postage refund. This is a separate claim. Take picture of the return package, purchase tracked return services, keep sending PP updates on the multiple attempts to deliver which will usually fail as the seller will have set a false address. I was able to show PP the tracking of the return which kept coming back as unable to find the recipient. Finally after 6 months of persistent arguments with PP, they issued a refund for the item as well as for the return postage. Hope you get your money back. We need to be persistent so that these fraudster learn their lesson. Everytime I see a Facebook advert with seller from China, I will list it as scam/fraudulent so that FB suspend their account if enough people do so. I will also put in the comments that this is a scam.
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