PayPal Community

Hi. I sold an item via Facebook marketplace for which the buyer paid me $870 via PayPal. The buyer then coordinated a courier to pick the item up and even contacted me again a week later to make another purchase from me. About another week later, I get an email from PayPal stating that there is a problem with my account and that a buyer has claimed an authorized transaction with their financial institution and I have a negative balance of $870 minus the PayPal fees to resolve. I have Facebook messenger screenshots showing that the buyer contacted me, attempted to negotiate the price, affirmed that she sent me $870 via PayPal, and arranged for a courier to come pick up the item thus proving that the transaction was clearly not unauthorized. I responded to the PayPal claim by providing these screenshots and was told that the details would be forwarded  to the buyer's bank and they'd have 75 days to respond (seriously, 75 days??). I've tried several times to get someone on the phone to help but haven't had much luck. I was able to contact a PayPal rep via message and was told that the buyer's bank withdrew the funds from my account ( why is this even allowed??) and that since the claim was raised through the bank, PayPal has no ability to work the claim and I should try contacting Facebook (seriously?).   I have other payments pending that I cannot accept because I need access to the funds and accepting them with the negative balance will just apply them to the negative balance. This whole situation has left me with zero confidence in PayPal and it's starting to look like my best option is to just stop using my account altogether after being a fair and legitimate PayPal user since 2012. Any advice on how I can get this resolved? ... View more

Short version: I made a purchase from Grailed and the seller provided a tracking number for a completely unrelated shipment. I’ve documented this and uploaded it. PayPal has denied my claim on the basis that the seller provided a valid tracking number, although documentation clearly shows that that tracking number was for a completely unrelated shipment. What can I do? Longer version: I made a purchase through Grailed (Sort of like eBay, but for clothes & fashion items) earlier this month. The seller initially provided a phony website to make me believe the package had been shipped. I saw this and asked him to upload a valid tracking number in the Grailed system, which he did not do for several days. Finally, the seller provided a tracking over a week after my purchase which indicated that the package had been delivered 5 days prior. I hadn’t received anything and naturally found it strange so I filed a claim with ups, which revealed that the package with that tracking number was actually shipped from Best Buy to a completely different address in my same zip code. I uploaded documentation showing this and my claim was still denied because the seller provided a valid tracking number. I’ve tried calling to speak to someone over the phone and I keep getting that the call center is closed. The message center is super slow to respond and it seems like all they can do is pass it off to the resolution center once I explain the situation...but the resolution center is clearly not understanding the situation. This is clearly a scam...what can I do to get this resolved? ... View more