PayPal Community

You're almost welcome. About contacting someone at PayPal I have no suggestions for that, they're not responding to messages or email on this days. The worse customer support I've ever seen!! ... View more

1) Not sure. 2) Yes you can add a new Bank account despite limitations. 3) Your plan looks perfect in the given situation. ... View more

Well, if PayPal is asking for verification and you can't verify your account, your only choice is refund. Talk with the people who sent the money to you, let them know that you need to refund their payments and encourage them to send the money back to your new legal account. That's the only available choice, otherwise PayPal will limit your account and hold your balance for 180 days before releasing it for withdrawal IF ELIGIBLE!! I'm not sure about the eligibility criteria, so I think it's better to take the risk with your previous customers. ... View more

If your account is temporary limited you won't be able to transfer funds to other account. My suggestion is to create a new account under your legal name and continue with your business. Forget this account. Not sure if you can get this stuck funds back to you after 180 days. How much is it? ... View more

Hi, just navigate to the resolution center in your account, see what PayPal is asking you to provide to lift limitations and let me know. They usually ask you to submit your ID (SSN if you're from US), proof of address and confirm a card or bank account. I don't know how Walmart cards work, so I suggest you to use a credit/debit card. ... View more

You must send the refunds manually, one by one. However, I don't recommend this way. Sending too many refunds to the same account is clearly a suspicious behavior in your account! ... View more

1.1) The Warning means that they can place additional limitations on July 16th but not permanently, they will only suppress new functionalities like sending refunds. 1.2) You can modify any information with your account temporary limited --your home address for example--, this won't cause any serious inconvenience. When PayPal says "additional changes" they means "violation or suspicious incoming payments or access". 2) You definitely can't change the account owner name, but you can add or edit the home address. If your friend lives in your country, you can add his address and then he will gain full access after sending proof. NOTE: Be sure your friend doesn't have a verified PayPal account already, otherwise both accounts will be permanently closed. ADDITIONAL) After you modify the physical address in this account, and send your friend's address and ID proofs, PayPal will be able to continue with the investigation. This doesn't mean that the account will be restored, remember that PayPal considers that the activity in this account violated their terms, so there's a possibility that they permanently limit it after all. If this happens, the person who submitted the ID document (in this case your friend) won't be allowed to use PayPal anymore, he won't be able to open a new account and get verified anymore. ... View more

@kernowlass that's what PayPal states, but somehow he was able to suffessfully withdraw money before, and this account is not verified yet. Also, I don't think he has any chance to contact the sender and ask him to claim this money back and then send it to a new account. However, in case this works, it's better to issue a full refund from your end, his account is temporary limited, so probably the refund functionality is still available. ... View more

If your account was partially limited, the only way to lift limitations is by providing the documents they're requesting. If ID is one of these documents, then your friends ID and prove of address will definitely work. It's not possible to lift limitations by proving that all the incoming transactions are destinated to you. Actually, that might be the cause the limitation is on place, because PayPal doesn't see correct to receive money in your account if it is destinated to others. Right now, I suggest you to submit your friend's ID document and prove of address. Keep mind that this doesn't guarantee that your account will be restored, actually it will be probably limited in a permanent manner after you send the correct information. The fact is that this account suffered activity that doesn't fit PayPal's rules, and that can't be changed 😢. In case they decide to close your account they won't hold your money forever, it will be held just for 180 days. If you're not able to withdraw the balance due to missmatch with your bank account -as we discussed before- then PayPal could take your money. Fortunately you have withdrawn money before, so I hope this last point doesn't happen to you. ... View more

I'm not 100% sure, because I've read reports of unsuccessful transaction due to missmatch information. However, if you have done this before I guess you will get your money back after all. ... View more