PayPal Community

Sorry to hear that.  PayPal will wear you down with solutions to your problem that never work until you give up.  Save the aggravation and just close your account  PayPal just seems to be part of the scam. ... View more

Agreed!  I am in the process of closing my account.  I will never use them again. ... View more

@kernowlass,   any other suggestions?  PayPal does not seem to care. ... View more

Update.  I just went to Facebook to try this.  Same bot questions, Same bot answers.  Complete BS again.  Just like the help on the PayPal page.  I don't have a twitter account and it is amazing that I have to chase after PayPal on other platforms.   It is obvious PayPal wants to wear you down till you finally give up.     ... View more

@kernowlass  I appreciate you staying with this thread and the advice on how to navigate PayPal.  It is appreciated.   Having said that, I believe that PayPal does this on purpose.  Why have a resolution center if nothing happens.  It is complete BS.  Again, why am I using PayPal?  The contact page does not work as most people responding to this thread will tell you.  Now I have to go on FB to or twitter to get them to respond.  If it took this to Twitter publicly, I bet I would get a response right away, but what kind of customer service is that.  Do you need to publicly shame them to get them to respond?     Having said that, thank you for the advice.  I will respond back to this thread if I hear anything. This is complete BS. ... View more

Yes, I did get a tracking number from them.  However, it was a fraudulent number, which is the reason why I contacted PayPal.  The UPS number they gave me was for an item that was previously delivered to my home.  In fact, the item had been delivered 2 weeks prior to my fraudulent order.  I explain this in my resolution case.  Paypal still closed it without telling me why they closed it. ... View more

If I were to have ordered this through American Express, all I would have had to do was call them once and it would have been taken care of.  Most Visa platforms offer the same protection these days too.  So, what is the value add of PayPal as a middleman?  The protection I felt I was getting by using them has not been realized when I needed it. ... View more

 Kernowlass,   you are correct.  The dispute if for item not received.  Paid via a credit account tied to PayPal.     However, it is the complete lack of service from PayPal that is the real problem.  As the user, GuidebyAngels has just commented about it.  It seems as though PayPal has made it less intuitive on purpose to register a complaint.  When I finally was able to, the claim was closed, and I was not even notified. ... View more