Hi @prettygaby I hope you are doing great today. Thank you for letting us know about what happened to your transaction. You've mentioned that you got a denial from PayPal through email right? However,your case is still showing "Open" status. Have you tried to add some notes or response within the Resolution Center,stating that the tracking number shows delivered April 10,2020 yet you just made the transaction April 25,2020. I highly recommend please get in touch with USPS,if you can a get a copy or confirmation that it was NOT delivered to your address that will serve as your proof that you were given false shipping information by the seller. Please let me know the real status of your case so I can give you additional information on what can we do next? If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care.
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