I’m exactly like you! Have a lot of years with this account, same address, same phone number, same everything !! And guess what ?? I'm bloked more than a month! Can’t believe! Also tried call them and suppuestly they don’t have any person work due the corona virus! My primary language is Spanish I was email them in my native language. They asked me for my bank account, my driver license even my marriage certificate and I'd send everything in Spanish where this petitions .. and now this morning send me an email that says that they just have available English Language !!!
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