I created an account just to reply to this, I'm in the same boat. I was sent a refund from an item on eBay just before the virus kicked off and according to my mail it's cleared, however it's not showing on my account balance or on my card, and no one can help or answer and it's been weeks of stress for me as it's £500 of missing money I could really do with right now. The call center doesn't even highlight that you will never get through, lets you go through the options but no one is there, I've tried calling PayPal over 100 times and just give up, the messages you send only get you automatic replies, impossible to talk to a human, I feel considering they are basically a banking service this must be completely illegal what they are doing.
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