I am beyond frustrated with PayPal. I had 2200.00 sent to me as this would be the only bit of money I’ll have until my job gets reinstated from this pandemic. Oddly enough, my account that I’ve held for years magically became “limited” as soon as my money was sent to me. So I immediately follow the instructions that are given to lift these limitations and I change my password and I upload my Drivers License. Not surprisingly, nothing happens with my account. I’m still unable to access any of my money. So I try to call customer service yesterday during normal business hours.....and Alas, amid this Corona pandemic, PayPal recklessly has shut down their call centers. So now we have no way of reaching anyone to help us. It then directs me to send a message. So I do so....ohhhhh but imagine this.....again, nobody is checking messages. Try again tomorrow. So first thing this morning I send messages starting at 8am like advised. With a message that says it will likely take a couple of hours to get a response. Well, it’s been 7 hours. And you guessed it, no response. And at this point, I highly doubt I’ll see a response. Meanwhile, PayPal joyfully gets to collect interest on my 2200.00 dollars while my account remains “limited” and they sit on the only money I have to survive. I have no gas, no groceries, and a 5 year old that is ill. And thanks to PayPal, I am literally stranded. I feel this was a strategic play on PayPal’s part to hold funds to collect interest at the cost of the consumer. During this time of need in the world, I don’t see how PayPal can get be getting away with such unethical practices. I can’t believe anything about it is legal. Holding someone’s money hostage without any way to remedy the problem because PayPal has **bleep** down their call centers? Ever heard of remote customer service PayPal? This is incredibly maddening and I need help figuring out how to get my money. I don’t foresee PayPal re-employing and staffing their call centers anytime soon.so what? Are we just expected to go hungry and die while we wait for PayPal to unlock our Accts? Which wAs locked simply because someone sent me money? That seems a little backwards to me. You provide a service and once we utilize the service, that is hardly a red flag for suspicion. Money transferring is what PayPal is. How can the service they provide also be the same thing that allows them to lock your acct and steal your money indefinitely. Has anyone else had any luck during this corona pandemic getting through to anyone at PayPal? Or getting their money back into the rightful hands., I genuinely wish to pursue legal action and I feel a class action lawsuit may easily be brought to the table. But in the meantime, if anyone has any suggestions as to how I may get my money out of PayPal,I would be forever grateful. It’s quite literally the only money so have and I desperately need it. Thank you!!!!!
