Something similar happened to me except I was using Paxful to buy Bitcoins. I made $250 payment, BTC’s were never sent and seller vanished. The PayPal claim and ensuing dispute is miscategorized as “Not Authorized” and it should be “Product not received”. I’ve sent many emails to PayPal to try to remedy this and gone around and around and around in circles in the automated dispute process to no avail. I’ve tried over and over to talk with a live customer service agent (suggested elsewhere in the community) and receive a recorded message that no agents are available and hangs up.
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