PayPal Community

Sold to a buyer who was difficult from the beginning. It was a high dollar amount ( over $4,000.00). They decide they want a refund. I agree to it as long as I recieve the items back first. I thought everything was ok......a day later a chargeback is filed by the buyer for unauthorized use. My account is frozen and the chargeback is open as of this moment. I got my items back and buyer wants the refund, which is fine, but the chargeback is not resolved and still open. I was advised by paypal not to refund until the cc company has made their decision to see the outcome, I am assuming it is to prevent the buyer from "double dipping", that's what I feel like they were trying to do when all this started. Is this the correct way to handle this, I am doing what was told by paypal to protect myself. Does the buyer have any control of closing the chargeback or is it out of their hands as well as paypal's? If I refund the money for the ebay transaction I don't want the chargeback to go through also, can it? Any advice would be helpful, thanks ... View more

So I sold two items to the same buyer. They were very expensive purchases. Now the buyer is asking for a reciept of purchase from me. The items are antiques, I do not have purchase reciepts, which I think are none of their business anyways.....BUT I did send an appraisal for both items which are appraised at double what they even paid for them. They are also claiming them to be fake, which they are not. They were appraised with all information about age, etc. I have noticed that most of the time the buyer is favored, Can this be even if I have appraisals(which by the way I didn't even have to provide to the buyer) which prove them to be authentic, or if they file it "not as described" do I even have a chance at winning this one? Thanks for any advice  ... View more

I just don't understand why it takes any amount of time to transfer funds to my bank account but if I make a payment or paypal wants their fees the money is available that second. A customer paid me but I am transferring money to my bank account. They were asking me to ship item overnight after they paid but I can't until I have money in my hands.......my auction stated 5 days handling but if it weren't such an expensive item and shipping cost it would not be a problem. Where is the money at when it is no longer in my paypal account and not in my bank account either????????? To me this is a scam, there has to be something someone can do.....I am going to have to refund the money back because the customer has to have this overnighted and I can't come through...thanks paypal!!!!!! You cost me over $4,000.00 having to cancel this sale over something that doesn't make since.....  ... View more