Good day @kbidner Welcome to the community. First, I must say that I am really sorry that you were not able to get to speak with a representative but thank you for posting here and I am happy to help. Have you already opened a dispute? No. Please file it now. I didn't receive my item or it's different than described. Should I open a dispute? Yes. Great! Have you already escalated it to a claim? No. Please escalate it. How do I escalate a dispute to a claim? Yes. That's fantastic! Please check your email and/or resolution center from time to time, that is where the communication is sent regarding your case. ***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!
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