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contacting cusotmer service

New Community Member

contacting cusotmer service

I am trying to contact customer service to respond re a refund I have requested and which the seller is refusing to honor.  The 'contact us' button and 'send us an email' don't work, and they have closed telephone customer support, how do I get through???

PayPal Employee

Re: contacting cusotmer service

Good day @kbidner 


Welcome to the community.


First, I must say that I am really sorry that you were not able to get to speak with a representative but thank you for posting here and I am happy to help.


Have you already opened a dispute?

  1. No. Please file it now. I didn't receive my item or it's different than described. Should I open a dispute? 
  2. Yes. Great! Have you already escalated it to a claim?
  • No. Please escalate it. How do I escalate a dispute to a claim? 
  • Yes. That's fantastic! Please check your email and/or resolution center from time to time, that is where the communication is sent regarding your case.


***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!