Totally atrocious customer service!!! I have uploaded all the documents when I was prompted to (while my accout was NOT limited but I was approaching the money limit) That was two weeks ago. NOONE reviewed my documents, I got a new payment and now my account is limited. I try to resolve but whenever I visit the resolution center I get the same redirection back to my account overview since the documents have been uploaded. I contact through the messaging system in English, I get a response in my language (Greek), I respond to that and get a response that they do not support Greek. I sent again in English, I got an email saying that need to resubmit Proof of Address, I try to do that via the resolution center but it still has the green tick next to address verification, I reply to the email with the proof and get an automated response that it is not monitored!!! WHAT A LOAD OF CRAP?? And you dare use COVID19 as an excuse when no one is actually reading what we send but reply with generic **bleep** just ot move to the next one! I havent seen you stop charging or charging less in your feed because of COVID19, the only thing you stopped was customer support! Since you cannot review documents WHY do you limit accounts? I will seriously explore my legal options as this is getting trully ridiculous
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