PayPal Community

I am the latest victim. PayPal has lost another client. This company also goes under Feray Technologies.       Bought some make up from them - contacted subsequent day; all my requests for refund are met with robotic "this is your number..." Most aggravating.  Pay pal should remove this merchant from their base immediately. 78 complaints is very poor business. ... View more

I tried to use the contact methods given, I called and used the messenger service but all ended up in the same loop. I was overcharged for an item, received a partial refund but now have not received any tracking information for the goods to confirm they have been shipped. Goods have not been received but, because the first dispute is closed, none of the help options appear to apply. ... View more

I am sorry you are facing this, for what its worth I am having the same issue as yourself. Firstly, you do need to try and resolve this via paypals resolution centre, although saying this, from the way your post reads, I expect you have already done this to no avail. Once you are confident that Pay-pal are not budging on their stubborn decision take the matter up with a financial ombudsman or equivalent to wherever you are in the world. Here in the UK we have the Financial Ombudsman service that takes matters like this up directly with Pay-pal. Unfortunately this process is not quick by any means, I have had issue with pay-pal since March 2020 and I have only just got word back (quite literally today) from pay-pal's "executive escalations department", it goes without saying that pay-pal could still stick with their decision to say you are in the wrong, but if you have the correct correspondence like you suggest then it should be a fairly solid case. It may also help if you get into contact with the shipping provider to gain more information of the package delivery, in my case the item was meant to be delivered to the UK, ended up in Germany for 2 weeks, and miraculously was delivered to... well... who knows. DHL stated to me that the item was returned to sender as the tracking number was a duplicate but pay-pal stubbornly told me that the item was infact delivered to myself, albeit to a person with the wrong name, wrong country, DHL emails saying the item is being returned and to top it off, banggood saying that they will refund me "only if i do not open a dispute". Again all sent to pay-pal just for them to ignore it. As soon as my current complaint to pay-pal has been closed/investigated I will be back here to provide others more information on how to contact pay-pal and who to contact if they do not uphold their "buyer protection". it goes without saying that pay-pal's "buyer protection" is not fit for purpose and I will soon be looking to take this matter up with trading standards in the UK as it does not provide the service it suggests, Pay-pal adopt the attitude of "do as we say and not as we advertise". I wish you the best on the journey you are about to embark on, as I say, its slow but eventually you should be able to recover your costs if you take the action I have advised 🙂 Best of luck!      ... View more

File a complaint at www.econsumer.gov ... View more

I have successfully disputed the fraudulent transaction made with zerostore. The seller used a fake tracking number that shows the item is delievered to the city where I live, but I never received the item. Reported the transaction to PayPal, but PayPay decided to trust the fraud seller.   Here's what I did: 1) File a claim with UPS at https://www.ups.com/us/en/help-center/claims-support.page Use the fake tracking number the seller provided to file the claim, not hard to do, you may need to register an account with UPS. After filing, UPS will send a claim letter to your email that contains the address of the real recipient, which, of course, is not your address.   2) After you got the claim letter, send PayPal a message from the message center.  Type "transfer my message to an agent" in the window, you want to transfer the message to a real person, not some robot. Then include the transaction ID, date and amount and most importantly, upload the UPS claim letter you received that shows the item is not sent to you. After sometime, hopefully, an agent will reply to you, and you want to remind them that you have uploaded the UPS claim letter which has everything they need.   3) After some investigation, PayPal should refund your money.   Hope this would help you. ... View more

I am going through the same crap, fed ex wont send  me info that my tracking number is in error and not in my name. only Pay Pal can request that from them. been 5 months, so tired of the crap, but I cant threw away 59.97 either. ... View more

Apparently people were having trouble in April responding to disputes filed against them.  It continues!  A dispute was filed against us a week ago and we have been trying ever since to respond, as it was a legitimate sale.  But every time we go on line and try and respond it comes up "Let's try that again.  Loos like something went wrong on our end".  Okay, so fix it!  How many are still having the same problem?   ... View more

Poor poor service paypal still allowing other people to be scammed AFTER a few of us reported it prior ... View more

I reported them and hope others do as well. I am still trying to resolve my case with paypal after my case was denied twice. ... View more

I actually thought this was something different. My mistake. Im still like, **bleep** paypal forever though.     ... View more