PayPal Community

Hi @Arindam1, Welcome to the community and thank you for your post. It sounds like your payment may be stopped by our security system.  I kindly ask you to attempt these steps: clear cache and cookies, try to log in from a different browser, access from another device, use a different payment method, and try to complete the payment at a later time.  I hope this helps. Chiara     ... View more

Hi @Nikkicp, Welcome to the community and thank you for your post. When you add or edit a card it is automatically set with the local currency of the card issuer.  You can find additional information at this page: How to change the card currency To have the card currency updated we recommend you get in touch with us from our website. You can do that by simply clicking the "Contact Us " button.   I hope this helps. Chiara   ... View more

Hi @GyulaTeleki,  Welcome to the community and thank you for your post. We understand you are trying to add and confirm a new card to your PayPal account but you received an error message. If your issue is persisting we recommend you attempt the action again after these steps: clear cache and cookies, try login from a different browser, or access from a different device. I hope this helps. Chiara   ... View more

Hi @MohamedWafa,  Welcome to the community and thank you for your post. We understand that you are trying to use your balance as a preferred payment method. If your account is from Egypt, you can set up your preferred payment method following the steps on this link: Preferred payment method.   I hope this helps. Chiara   ... View more

Hi @Shark7861, Welcome to the community and thank you for your post. We are sorry to hear that you have trouble sending the payment to Epic games. Generally, payments may be stopped for different reasons. Please make sure that your account is in good standing and is verified. To verify your PayPal account you simply need to confirm your bank/card, here you can find more details: Confirm card and Confirm Bank account. Payments can often be also blocked or declined if we detect any unusual or suspicious activity. We decline some payments to help protect you from any possible fraudulent activity. The best thing to do in this case will be to try the payment again at a later time.    I hope this helps Chiara ... View more

Hi @BrandonSmithZm,  Welcome to the community and thank you for your post. I understand that you are trying to send payments but you are having some difficulties. Payments can often be blocked or declined if we detect any unusual activity or if the sending limit is not lifted. Please make sure that your account is verified by confirming your bank/card: www.paypal.com/smarthelp/article/faq444. If your account is already verified and the issue is persisting I would recommend you to attempt these steps: clear cache and cookies, try to log in from a different browser, access from another device, and send the payment again at a later time. I hope this helps. Chiara   ... View more

Hi @lucia_oana,  Welcome to the community and thank you for your post. It sounds like a fee was charged when you received your payment for 250.00GBP. In PayPal, we charge a fee if you receive money for goods and services, for international payments, or in some cases when sending or receiving money for personal payments. Here you can find more information www.paypal.com/webapps/mpp/paypal-fees.  I hope this helps. Chiara   ... View more

Hi @geegagah,  Welcome to the community and thank you for your post. I understand that a fee was charged when you received your payment for 2900.00 SAR. In PayPal, we charge a fee if you receive money for goods and services, for international payments, or in some cases when sending or receiving money for personal payments. Here you can find more information www.paypal.com/webapps/mpp/paypal-fees. Regarding the funds on hold, generally, funds can be held for up to 21 days. However, if you entered the tracking information, they will be released 24 hours after the delivery of the item. Here you can find more details on why your funds may have been held: www.paypal.com/smarthelp/article/faq1987. I hope this helps. Chiara   ... View more

Hi @Cantersijn,  Welcome to the community and thank you for your post. I understand that your friend is trying to send you some funds. You don't need a website to receive payments, you only need to provide the email address of your PayPal account and make sure that the email is confirmed. Please check if your email address is confirmed using the steps on this article: www.paypal.com/smarthelp/article/faq1485. I hope this helps.   Chiara ... View more

Hi @Stubey86, Welcome to our community! It may be possible that the order was not yet accepted from the seller. Authorizations are reserve on the card balance from the card issuer, to make sure that the funds are available when the seller will accept the order. Usually there is an expiry date, that you should be able to see on the transaction details. When the authorization will expire, we will notify your bank, and they will release the funds back to your card. The time frame for the funds release will be up to your card issuer. Until the expiry date the seller, may still be able to capture the amount, I would suggest you to keep an eye on the order. Remember that only sellers can cancel the orders.   I hope this may be helpful on the resolution of your issue. Molli90     ... View more