Placed an order that stated delivery in 5-7 days, when I did not receive notice of order dispatch I contacted the company who told me they did not have the items and could not send. I requested a full refund and they said they would action it, No refund arrived so opened a dispute in Paypal then escalated it to a claim. The claim now states Status: Under review. Adjudication reason:The seller has sent you a full refund. Estimated case resolution: 10 April I do not see the refund on my account, I have contacted paypal by message and there reply is a generic message every time saying they are dealing with it. What I can not understand is, if the seller has sent a refund why am I waiting ? There is no message from the seller in the dispute no sign of interaction, although I do have emails stating they have refunded in full. Does any one know how this process works ? Paypal have been useless and supplied me very little or no information on this case. I have sent paypal copies of the emails from the company saying they can not supply the goods and they would refund. The seller has not put a claim against me and does not deny the goods were not supplied.
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