Hi @rcm999 thank you for reaching out to PayPal Customer Service. Yes,we are still assisting our customers though our phone lines are still closed. In regards to your concern we still process refund the same way. Please click this link for the timeframe and to find out where this refund will go. https://www.paypal.com/us/smarthelp/article/where-is-my-refund-faq1212 ****If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. Stay safe and take care.****
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